Core Management Areas
Signatories & Mandates
Add or remove authorized signers, modify signing thresholds, and configure joint signing mandates.
Entity & Sub-Account Structure
Open virtual and physical sub-accounts, update corporate entity names, and adjust currency base settings.
KYC & Regulatory Refresh
Submit periodic KYC refresh documents, beneficial ownership declarations, and annual corporate resolutions.
Billing, Fees & Statements
Account analysis billing statements (822/EDI), fee schedules, interest rate benchmark adjustments, and invoices.
Account Governance FAQs
You must submit a certified Board Resolution or Certificate of Incumbency, a completed Signatory Authorization Form, and verified government-issued identification for the proposed individual. Submissions can be initiated through the Document Submission module.
Virtual sub-accounts created under existing master pooling structures are typically generated in real-time or within 1 business hour. Standard physical demand deposit accounts (DDA) require 1–3 business days for compliance review and routing activation.
Tax documents must be uploaded under Compliance & Tax Documentation. Completed forms are electronically reviewed by the Global Tax Operations team and validated within 48 business hours.
Standard audit confirmation requests can be submitted via Confirmation.com or directly requested under Reports > Audit Letters. Standard digital turnaround is 2–4 business days.
Client Account Operations Desks
Americas Account Operations
Signatory governance, mandate changes, and entity onboarding for Americas.
+1 866-880-5762
Mon - Fri: 08:00 – 19:00 EST
EMEA Client Documentation
KYC, periodic reviews, and corporate mandate changes for EMEA accounts.
+44 20-7742-5500
Mon - Fri: 08:00 – 17:30 GMT
APAC Account Maintenance
Corporate structure, sub-accounts, and regional account management in Asia-Pacific.
+852 2800-1111
Mon - Fri: 09:00 – 18:00 HKT